FAQs

Skin Quiz & Products
How can I see the full ingredient list?

A detailed list of ingredients is provided upon request. Please email support@y-ourskin.com to receive your full ingredient list.

I'm allergic to an ingredient listed. Is it possible to have my skin care kit re-formulated without a certain ingredient?

Of course. Please email support@y-ourskin.com so that your skin consultant can examine your regimen and personal skin results. Since removing one ingredient may affect other ingredients and the effectiveness of your skin care routine in general, your skin consultant will assist you in discussing effective alternatives to safely avoid an allergic reaction.

I’ve completed the skin quiz and placed an order but I want to change my answers

If you’ve retaken the quiz after processing your order, kindly email us at support@y-ourskin.com. We will try to incorporate your new results into your formulations before shipment.

The makeup I wear already contains SPF; can my day cream be formulated without SPF?

Sun protection is critical for protecting your skin, preventing premature aging, dark spots, and making sure the ingredients in your skin care remain active. We highly recommend using sunscreen daily, which is why we automatically include it in our day cream formula. However, if you already wear makeup that contains enough SPF or your own favorite sunscreen, your day cream can be made without SPF. Please email support@y-ourskin.com and our skin consultant can assist you.

Do you provide samples?

Samples are not offered, due to the fact that no real effects can be felt from only a few days of sampling a skin care product. Though there are some ingredients such as fillers and mineral oils that will leave your skin with an immediate softening satisfaction, these types of ingredients are not healthy for skin long-term. Our products are focused on improving the overall health of your skin long-term, which is why we include ingredients like Vitamin C and Vitamin A whose effects aren’t observed or felt immediately. We want to improve your skin and skin health from the inside, not just another "feel good" skin care. If you have specific concerns or questions about anything before you commit to your purchase, don’t hesitate to email support@y-ourskin.com or browse our testimonials.

Placing An Order
I’m confused about pricing. Does the kit cost $65 total or is it $65/month? How much product do I receive for those prices?

The kit that you receive includes enough product to use for 3 months for the average user. (60ml cleanser, 30g day cream, 15ml serum, and 30g night cream). Though we offer a monthly payment plan for users who prefer a lower upfront cost, we only ship once per 3 months - not only does it reduce the environmental footprint, it also keeps our shipping costs low to allow us to offer our products at the lowest price point possible to our users.

We have found that most users prefer to receive a standard-sized kit every 3 months rather than a smaller, one-month supply every month at a higher shipping rate. We do, however, support 2 payment options: the monthly payment plan for $65/month (equivalent to $2.16/day) or 3-month payment plan for $180/3 months (equivalent to $2/day).

Can I purchase the products without enrolling in a subscription?

Yes. Please email support@y-ourskin.com and we will send you an invoice for a single payment.

However, joining our subscription is extremely beneficial to you in the long-run with lots of exclusive benefits. Also, it allows us to continually progress your personalized skincare regimen to stronger active concentrations as your skin changes, so you can visibly see the results you want.

If you’re still on the fence whether or not you commit to a subscription, email us and we’d be happy to help you decide.

Can I purchase individual products?

Yes. Individual products can be purchased upon request. Just send us an email to support@y-ourskin.com and our skin consultant will email you a special link to purchase individual products from your custom formula regimen.

Keep in mind, though, that we strongly encourage using Y'OUR™ entire regimen of products, because as many as 80% people we surveyed unknowingly combine conflicting skin care products. When certain ingredients and concentrations are used in combination with others, it can render their effects useless, making your skin care less effective, useless, or worse – it can cause irritation and breakouts. By using Y'OUR entire system, you minimize skin care conflicts and make sure your skin care is as effective as possible.

How quickly will I receive my order?

Shipping times will vary based on your location and the current waitlist. We ship right after we’re done packing - you should receive a shipping confirmation email with a tracking link once our delivery partners have your set in their hands. Once shipped, you can expect your Y’OUR Skincare products to arrive in 3-5 business days. Most customers receive their skin care system within 1 week from the date they place their order.

Do you offer free shipping?

Yes - enjoy free shipping to all 50 beautiful states in the United States.

Do you ship outside of the United States?

Yes! If you’re outside the US, we can ship to you for an extra shipping fee. Kindly email us at support@y-ourskin.com for more information.

What types of payment do you accept?

Currently, we accept all major Credit and Debit cards (Visa, Mastercard, Amex).

My Order
What if I don't like the products I receive?

We would be happy to tweak your formulas anytime in the first 3 months to ensure you love Y'OUR™ skincare regimen. This would be at no additional cost or purchase. Let us know what you don’t like by emailing support@y-ourskin.com, and your skin consultant will adjust your regimen to make sure you get the skincare you love.

I received a damaged/wrong product. What do I do?

We’re sorry for the experience. Although it very rarely happens, products may become damaged during shipment. Share your experience with us at support@y-ourskin.com within 10 days of receiving your order, and we’ll be more than happy to send you a replacement.

The tracking link shows that my order has been delivered. But I haven’t received it?

In such cases, we highly recommend checking with other household members or neighbors to see if they may have picked it up and forgotten to mention it. Additionally, you can check with your local post office to see if they mistakenly scanned 'delivered' on your shipment.

If you’re still unable to locate the shipment, email us at support@y-ourskin.com within 10 days of the expected delivery date so we can help you.

My Subscription
How does my personal skincare subscription work?

Get started by first taking our skin quiz assessment, then heading to our Checkout page to purchase the full set on subscription. You can select either a Monthly Payment Plan ($65/month) or Every 3 months Payment plan ($180/ 3 months). For both options, we’ll deliver your personalized skincare regimen to your door every 3 months, and you’ll receive an initial and recurring payment charge at the then-current subscription rate.

You can manage your subscription by logging into your account and editing the corresponding fields (payment details, shipping address, upgrade payment plan, etc.)

If you have any questions about your subscription, reach out to us at support@y-ourskin.com

What are the subscription options?

We currently have two options available: Monthly subscription ($65/motnth) and Every 3 months subscription ($180/3 months). For both options, we’ll deliver your personalized skincare regimen to your door every 3 months, and you’ll receive an initial and recurring payment charge at the then-current subscription rate.

How do I update my method of payment or shipping information?

Simply log in to your account and you’ll see the options for “Update billing information” and “Update shipping address”. Kindly note that the Update shipping address feature only applies to future shipments, not for ones that have been confirmed, processed, or shipped.

For any changes that you cannot make on your account page, please email our support team at support@y-ourskin.com and we will be more than happy to help you.

Can I pause or delay my subscription shipment?

Absolutely - Simply email us at support@y-ourskin.com to let us know when you’d like your next order shipped.

How can I cancel my subscription?

You can easily cancel your subscription by emailing support@y-ourskin.com. Kindly note that you can cancel your subscription at any time 7 days prior to the date your applicable subscription is scheduled to renew. Canceling a subscription will not cancel and refund any shipments that have been processed or shipped, it only stops future scheduled shipments. You will still need to complete any remaining payment installments for any shipment you've already received.

Due to health and hygienic reasons, we do not accept returns and no refunds will be issued for partially used products.